Levels Unawatuna

отличное расположение, безумно красивый вид из номера, очень вкусный завтрак из минусов - ремонта в номерах небыло давно, гдето отвалилась штукатурка, потёртости .

높은지대이고 청결도는별로인데 조식은 좋았고 수영장이좋아요

We had travelled with 2 young kids to Levels in unawatuna Room tip - We had booked the suite in the 2nd floor and it was just awesome. A big room along with a big washroom as well. Pros - 1. Great view - its worth the travel and kind of negates the cons :-) 2. Good staff who tend to help as much as possible 3. Nice breakfast cons - 1. restaurant seemed quiet expensive 2. There is no elevator so people traveling with elders or kids must bear it in mind 3. The property is great must needs a good renovation as a lot of the facilities are unusable - like the bath tub needed maintenance, the pool wasnt functional etc. Hope the management looks into the details and fix them soon.

Worst Hotel Ever – Staff Are Extremely Rude! This was the worst hotel experience I’ve ever had! I booked through Agoda and fully paid in advance, but when I arrived, the hotel was CLOSED. After waiting outside for 10 minutes, a staff member finally showed up, spoke to us rudely, and didn’t even apologize for the inconvenience. When the manager finally arrived, she was just as rude and told us they don’t accept Agoda bookings—then why is their hotel listed there? Instead of helping, she made us wait for hours and then canceled our booking without any concern for us. To make things worse, their listing claims "free parking," but the reality is that the parking is just on the main road. Complete false advertising! The staff here treat guests with zero respect, and their service is beyond terrible. Avoid this place at all costs!

I stayed in a luxury suite with my wife, and here’s what I can say. The room was beautiful, with a great view of the ocean. It was clean, with no bad smells, but it was clear that the furniture and interior were not new. The bed was big and comfortable. That’s where the good things ended. There was a coffee machine in the room, but no coffee pods, so it was useless. The balcony door handle was broken. We couldn’t use the bathtub because it was leaking water all over the floor. We called reception, and they said they would send someone right away. There were no slippers in the suite, and no one came to fix the issue. After 20 minutes, I went down to remind them. A staff member finally came and did something, but we didn’t check if the bathtub worked after that. The restaurant was a big disappointment. The tuna tartare was tasty, but we couldn’t eat the main course. We’ve been on the island for three weeks, and we don’t have fancy tastes, but the carbonara with bacon was actually overcooked tagliatelle with ham, covered in cream and without any real seasoning. The veal tartare was obviously made from frozen meat, which we expected, but eating it with ice inside was not enjoyable. The dish had big pieces of red onion and no seasoning at all—not even salt and pepper on the table. The service was bad, and it felt like the staff had no experience. When we got the bill, there was no discount or even an apology. I had to ask for a discount myself, and the waiter and manager decided to take off just 460 rupees from a 31,000-rupee bill. No one apologized or asked what was wrong. I’m just happy we stayed in this “luxury” suite for only one night.

This was probably a lovely hotel 5 years ago but sadly needs a lot of money spending. It’s falling apart. The rooms are good size but dated and tatty. Plaster missing and exposed pipe work. The pool area just looks dingy. The pictures used to sell it are a lie. The view is stunning and the staff lovely but it lacks in all other areas.